What is Play666 Customer Service
Play666 Customer Service consists of a team of friendly, well trained, helpful and professional representatives. They have only one purpose which is to serve our customers. Based on the feedback from our customers, 98.6% of them are satisfied with our customer service. We are very proud and thankful that we have helped thousands of our customers to solve their problems whenever they need us.
What is so special about the customer Service of Play666?
Available 24/7
Play666 understands how important it is to be available to help customers at any time. Therefore we offer 24/7 customer service, which means you can reach us whenever you need our help. By 24/7, it means our customer service is available 24 hours a day, 7 days a week. This can ensure all the issues faced by our customers can be resolved regardless of what day or what time it is.
Imagine when you are having a problem in the middle of night and you are very frustrated looking for a solution. With our 24/7 customer service, you don’t need to struggle yourself, you can just reach us to help you solve your problem. How amazing is it, you do not need to worry about being helpless as we are ready to help you at all times.
Well Trained
All customer service representatives of Play666 are well trained before they can serve customers. They need to go through proper training before they are ready to serve customers. Besides, we also conducted additional training from time to time to make sure they are up to date. We always ensure that our representatives are knowledgeable and able to provide professional guidance and advice. We have answers to all your questions, you do not need to feel hesitant to contact us.
Furthermore, we are very customer oriented and always understand your needs. We prioritise customer satisfaction and do our best to fulfil your request. We often request customers to rate us after our service. This has helped us to understand more on what customers are expecting from us. We will continue to work hard in order to provide a better service.
Available in multi languages
Play666 is available in many countries including Malaysia, Singapore, Cambodia, Thailand and internationally. Every country has their own language. We know that there might be a language barrier during communication between customers and our customer representative. If both customers and our representative do not speak in common language, it may lead to misunderstanding. It also takes longer time for both parties to understand each other.
Before this, our customer service was only available in English. Soon, we noticed that English is not enough. We have received feedback from some of our customers that they have to use an online translator to do translation while having a conversation with us. Therefore, we have included more languages in our customer service. The current languages that are available in Play666 customer service include English, Chinese, Malay, Thai and Khmer. We plan to include more. This enables us to communicate more effectively with our customers since we are now speaking a common language.
Reachable in many channels
When it comes to customer service, the most common and basic platform is live chat on a website. We know that a single channel is not enough. So we decided to go the extra mile to provide more channels for customers to reach us. Play666 Customer Service is not only available in Live Chat. We are also available in other channels like Phone Call, WhatsApp, Wechat, Telegram and Line.
We understand that every customer has their own preferences. Some prefer verbal chatting through phone calls while some prefer to text via social messaging apps. Therefore, we have provided many choices for customers to select their preferred channel to communicate with our representative. We always make sure that our representatives are reachable in every channel. As people nowadays rely more on social messaging apps, we have created accounts for many social messaging apps so that customers can text us their query anytime. We believe with all these channels available, you can easily reach us whenever you want.
Quick Response Within Minutes
Play666 Customer Service has a very quick response time. The average time to start a conversation with our customer service is within 5 minutes. This is much quicker than any other platform, as their average time to start a conversion is about 10 minutes. Some even take longer from 30 minutes to an hour just to get a response from their customer service. As we value our customers so much, we think that our customers deserve a prompt response from us. They don’t have to wait for long, every problem can be solved on time without any delay.
The reason why Play666 Customer Service is so much better than other platforms is because we have employed more than enough representatives to serve our customers. They are trained to respond quickly. We also have set a standard target response time for our representative and they always stick with the standard. You may also notice our response time is still very quick even at peak hours. We don’t want our customers to wait long when they need help.
How to reach Play666 Customer Service?
Follow the below steps to start a Live Chat with our customer service
- Visit our homepage (https://www.play666my.com/)
- Click on the chat box icon on the bottom right of our homepage
- After clicked, you will see a pop out form
- Fill in your username, phone number and select your question
- Click on the “Start the chat” button
- You can start to chat with our customer service now
Besides the Live Chat, we also provide other channels, those channels can be easily found on our webpage (https://www.play666my.com/contact). There are six options for you to choose from, including Live Chat, Phone Call, WhatsApp, Wechat, Telegram and Line. You may choose your preferred channel. If you are using a smartphone, you can just click on the icon on the right, it will direct you to your chosen channel and you can start to talk with our customer service.